Security Policy

This document was last updated on May 10, 2023.

This is the PSI-Pay Security Policy applicable to Payz Services, mobile Apps and Website, as defined below. PSI-Pay (“PSI” or “we”) uses the latest technology to provide you with a fast, secure way of transferring funds to and from our merchants and other PSI members. The security and integrity of your personal information is our top priority, and in order to protect it, we employ all available measures so that you don’t have to worry.

All transactions are automatically encrypted from your browser to our website using the Secure Sockets Layer protocol. The site is certified by the Thawte Certification Authority helping to ensure that your information is held securely. Servers which hold any private information are physically separated from all other hardware in restricted, highly secure areas. Your information is stored safely behind firewalls with no direct connection to the Internet, so that all private data is available only to authorised workstations. Highly redundant systems and regular backups are used to ensure that your transaction history remains safe.

At PSI, we help protect your information by keeping it in a secure environment. When you make a transfer to or from anyone, your personal financial information is not shared and your payment method is not disclosed. We make use of electronic, operational and physical security measures that protect our systems (and your data) against viruses, spyware, attacks from hackers, physical theft and fire and water damage.

At PSI, we are certified for and comply with Payment Card Industry and Data Security Standards (PCI DSS).

In order to protect your Payz account, please keep the following guidelines in mind:

1. Never share your Payz account Password or Username with anyone. You will never be asked to disclose your password or username by a Payz representative or anyone affiliated with Payz. Please see the section on ‘Scam or Phishing Emails’ below.

2. Create a secure password and Username by ensuring that it is not easy to guess. The best passwords are at least 8 characters in length, and combine upper and lower letters, numbers and symbols. Combining a simple phrase with a couple of significant numbers or symbols is an easy way to create an easy to remember and secure password.

3. Do not use the same password or Username at Payz that you use for other online services. Using the same password at multiple sites will increase the chances of someone being able to access your account.

4. Remember to periodically update your password. By changing your password on a regular basis, you reduce the chance of it being compromised. Also, if you ever suspect that someone might have discovered your password, be sure to change it as soon as possible.

You should have heard about scam or phishing emails. These are sent by people, perhaps pretending to be from Payz, and they will ask you to disclose all or some of your personal and security information.

Don’t: These are probably from criminals looking to take over your account and steal your money.

Usually these emails will direct you to a site that will ask you to “update” or “verify” your details, perhaps threatening that your account will be closed if you don’t. Never give these details, respond to the email or visit any website linked from it. Be warned – these can appear to be genuine.

Always check when you log in to the Payz site that the URL in the address bar starts with https:// www.payz.com/ , https://secure.payz.com/ or https://myaccount.payz.com/ followed by e.g. “login.aspx”; these are secure encrypted pages, and these are the ONLY pages at which you should enter your login information. If you do receive a suspicious email, hover your cursor over the link in the email and see if the address of the link is the same as any address shown in the text of the email.

Payz will never ask you to disclose all of your personal or security details by email. The most we ask from you when you log in is your username and password.

The people responsible for these ‘phishing’ emails send the same message to as many email addresses as they can find. They do not know your personal security details, but the aim of the email is to get them.

That’s why, where we can we’ll include some personal information about you on any emails that we send, for example we’ll usually use your first name in any emails sent to you. In addition, you should look out for the following things that may point to the email being a phishing attempt:

• Grammatical and/or spelling errors on unprofessional looking emails,
• Offers that seem ‘too good to be true’ e.g. ‘free’ money offers,
• Links that take you to a ‘spoof’ address that doesn’t look like your normal Payz login address.

If you’ve received a scam email, please forward it on to phishing@payz.com. We won’t be able to reply individually, but we do investigate every email to ensure that any fake sites are closed down as quickly as possible.

For full details of the security we provide for your personal security and privacy please refer to Payz Privacy Policy.