How can we help?

You can deposit funds on your Payz Account by using one of the following methods:

• Credit/debit card.
• Local deposit options.
• International bank transfers.

For deposit methods instructions, log in to your Payz Account and select “Deposit funds” in the menu.

For bank deposits, the payment reference should be inserted in to the “Payment Details” in the payment order.

In order to conduct a deposit you may be required to validate your credit or debit card by means of a micro deposit. This will be requested during your first Payz Account credit/debit card deposit, we will request an additional amount of between 1.00 EUR and 2.00 EUR (or currency equivalent) as a micro deposit. If your card is enrolled on 3D Secure, it will be automatically verified. If not, to validate that you are the owner of the card you will have to check your card account either online or with your paper statement and enter the amount deposited before you are able to do a deposit. Once you have confirmed the micro deposit this value will be credited to your account.

Deposits made through wire transfers are usually credited within 1-4 business days.
If your Payz Account has not been credited within the set times, please email us a copy of your payment order identifying your payment. Our staff will contact you as soon as possible.

If you forgot your password you should initiate a password recovery process and follow the instructions.

This product is available in the UK and most of EU/EEA member states.

1. Log in to your account.
2. Select “Payz cards” from the menu and then the “Payz Mastercard” tab.
3. Click the “Get your card” icon.
4. Check and confirm your details
   Please check the details we have for you are correct. It is particularly important your home address is correct, as we will be sending your Payz Mastercard to your registered address. If any of the details (aside from your mobile number) are incorrect, please contact our 24/7 Customer Support Team before continuing your application.
5. Read and agree to the terms
   Select the tick box to confirm you have read and agree to the terms and conditions and the fees and limits. Click “Order your card”.
6. Wait while we process your application
   This should take between 1-2 working days. You can check on the status of your application by logging in and selecting “Payz cards” from the menu and then the “Payz Mastercard” tab. You will receive a confirmation email from us if your application has been approved.
7. Wait to receive your Payz Mastercard
   If your application is successful, you will receive your Payz Mastercard to your registered address within 21 days from the date your application was processed. Once you have received your card, you should sign the signature strip immediately and activate it. Once you have activated your Payz Mastercard, you can retrieve your PIN online, manage your card’s limits and get sms notifications for your transactions.

In order to upgrade your account you will need to verify your identity.

Verification requires two documents; one form of photo identification to verify your identity and the other to verify your address.

1. Log in to your account.
2. Select “Transfer funds” from the menu.
3. Go to “Bank account” tab.

Before submitting a new request, your bank account details should be added. There is no need to add your bank account details again if it has been already added.

You may request to cancel the transfer when the transfer status is “NEW”. At this point funds will be credited back to your Payz Account.

In order to make payments with your Payz Account you should:

1. Have an Payz Account and be registered with the merchant site.
2. Have funds on your account. If not, check Step-by-Step instructions on Depositing.
3. Go to the merchant’s site, log in to your account there.
4. Go to the ‘Deposit’ section (the name of this section may vary with different merchants), choose Payz as the payment method.
5. Insert the amount you wish to deposit from your account.
6. Then insert your username and password and press “Next” or “Submit” button.
7. Funds are transferred.
8. You may start playing and betting.

Yes, the registration is free of charge.

Your password is chosen by you during registration and is known ONLY to you. We do not keep a record of your password.

Your password should be at least 8 and up to 128 symbols long. It must contain at least one number and one capital letter. Only Latin letters are allowed. It should not be too short or too simple. It should not be identical to your e-mail address or contain repeated sub-strings of characters. The password field is case sensitive: it distinguishes between lower-case and upper-case letters. We recommend the password to be a combination of letters and symbols. Keep the password in a safe place and do not disclose it to any third party.

Please review our password guide:

Do:

• Use a combination of numbers, letters or symbols.
• Try substituting letters for similar numbers as a simple way to add complexity to your password e.g. 3 instead of E, 4 instead of A, etc..
• Use a mixture of upper and lower case characters.
• Choose something easy to remember but hard to guess, like a statement or phrase (e.g. 1mTheBestCook).
• Make it lengthy — each character used increases a password’s strength many times over.
• Change your password often.

Do not:

• Use your e-mail address as your password.
• Use a single word that can be found in the dictionary.
• Use a name.
• Use information that can be found in your wallet (e.g. Driver’s license number).
• Use information commonly known about you (e.g. your favourite sports team).
• Use a repeated string or sequential pattern of characters (e.g. abcdefg, 222222).
• Keep a record of your password anywhere on your computer.
• Use the same password for multiple accounts, particularly those that are less secure.

NEVER reveal your password to anyone. We do not keep a record of your password and we will never ask you to disclose it.

Your Payz Account is fully compatible with most modern web browsers, however it is best to use the latest up-to-date version of a mainstream browser. We recommend the latest versions of these browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari.

What is Payz Plus Card cashback and when do I earn it?

These terms and conditions (‘Terms’) set out the terms and conditions of your participation in the Payz Plus Card Cashback promotion (‘Promotion’). The Promotion allows an existing Payz customer (‘You’, ‘Your’) to receive cashback in the form of a credit to Your Payz account equivalent to a percentage of the payment made, if you meet the eligibility criteria described below.

By participating in Promotion, You agree to these Terms.

Eligibility

Eligible Customer

To be eligible to participate in the Promotion You must be an individual who
• is an existing Payz customer; and
• is resident in either the UK or a European Economic Area (‘EEA’) state; and
• has a Payz Plus Card, Virtual Payz Plus Card or Payz Metal card (‘Eligible Cards’); and
• makes an Eligible Purchase (as defined below)

 
Eligible Purchase

An Eligible Purchase is any online or physical purchase made with an Eligible Card which:
• is made between 1 October 2023 and 31 December 2023; and
• has successfully cleared (i.e. has not been declined); and
• is not subject to a dispute (i.e. a chargeback); and
• is not made with any of the following types of merchant:

-financial services, payment services, or any other liquid or cash-like services;
-cigar and tobacco purchases;
-tax, fines, penalties, support payments, or other payments to or required by a government or judicial entity;
-lotteries or gambling;
-utilities;
-charitable, religious and educational organisations.

How does Payz Plus Card cashback work?

• Eligible Customers will earn cashback at a rate of 0.5% of the Eligible Purchase transaction amount (‘Cashback’).
• Cashback will be paid in the currency of Your Eligible Card.
• Cashback will be recorded immediately after You make an Eligible Purchase and will be recorded and calculated throughout the calendar month. Cashback will be paid for all Eligible Purchases in arrears on or around the 10th day of the next calendar month.
• Your Cashback will be credited to the same Payz currency account Your Eligible Card is linked to.
• Only cleared Eligible Purchase payments are eligible for receiving the Cashback.

Termination and Changes

Your participation in the Promotion is not guaranteed and we reserve the right to cancel this offer at any time with an immediate notice.

We reserve the right, at any time and without a prior notice, to make changes, cancel or suspend any part of the Promotion at our sole discretion. This includes, but is not limited to, changes in the eligibility criteria or percentage of the Cashback.

We reserve the right, at our sole discretion to suspend or cancel Your participation in the Promotion or refuse to pay out accrued rewards where:

• we have reason to believe that payment of the Cashback to You would break any law or regulation which we are subject to;
• the payment that earned the Cashback is refunded to You;
• we have reason to believe You earned the Cashback fraudulently; or
• You broke these Terms in order to get the Cashback.

 
In the event we believe You have received the Cashback as a result of the aforementioned reasons, we may seek to recover the amount of the Cashback by debiting Your account.

If we cannot recover the amount of the Cashback from Your Payz account, You will still owe us the relevant amount. We may require and collect payment from You to cover an outstanding negative balance on Your Payz Account at any time. Failure by You to make payment is a breach of these Terms. We may at any time send You reminders or take other debt collection measures, including, but not limited to, mandating a debt collection agency or solicitors or pursuing a court claim. We may also charge You fees and expenses We reasonably incur in connection with debt collection or enforcement efforts.

You can read more about how we can recover amounts that You owe us in the Terms of Use for the User Account ‘Terms of Use for the user Account’.

Who we are

Payz is a registered trademark name legally used by IPS Solutions Ltd. IPS Solutions Ltd is a company incorporated in the Republic of Cyprus, under the registration number HE346719, with registered office at 73 Metichiou 2407 Nicosia, Cyprus. IPS Solutions Ltd is an Electronic Money Institution authorized and licensed by the Central Bank of Cyprus, with license no 115.1.3.28. Payz Plus Card, Virtual Payz Plus Card and Payz Metal card are issued by IPS Solutions Ltd.

If You have any questions about these Terms or any of Your dealings with Us, You can contact Our Customer Support Service: via e-mail at customersupport@payz.com or via the “Contact” page on the Website (https://www.payz.com/).

Other terms

All capitalized terms used in these Terms and not otherwise defined herein shall have the meanings assigned to them in the Terms of Use for the User Account.

All other terms of use of Your Payz Plus Card, Virtual Payz Plus Card or Payz Metal card, Your Payz account and other cooperation terms with Us are determined in the Terms of Use for the User Account.

All disputes arising out of or relating to these Terms will be resolved in accordance with order stipulated in the Terms of Use for the User Account.

Priority Customer Service* runs every quarter and your status is refreshed at the start of each quarter. Please check the criteria in your Payz account for more information:

Settings -> Priority Customer Service -> Details.

Priority Customer Service is available for Silver level account holders and above.

*Please note, that priority customer status is available only for accounts with gambling account purpose.

Upon receiving a priority customer status*, you will be able to enjoy following benefits:

• Faster response times

As a priority customer, it’s only natural you’ll receive faster response from our multi lingual customer support team.

• Dedicated support

It’s important for us to provide you with an efficient and personal service, so with our dedicated support team it’ll be like contacting an old friend.

• Expedited issue resolution

If you happen to have any problems with your account, our priority support team are on hand to help solve any problems quickly and efficiently. It’s just part of the service.

• Exclusive offers and promotions

Receive exclusive offers and promotions every quarter.

*Please note, that priority customer status is available only for accounts with gambling account purpose.

Once you have activated your Payz Mastercard, you can retrieve your PIN online in the “Payz cards” menu. Your PIN is needed at cash machines and when making purchases with Chip and PIN.

Should you wish to change your PIN to something more memorable, you can do so at most bank-owned cash machines. Go to “PIN Services” and follow the instructions on screen.

If you haven’t received your card please double-check whether your registered address is up-to-date by logging into your account and selecting “Settings” and then the “Account” tab. If your details are incorrect, please contact our 24/7 Customer Support Team straight away.

Your card is only issued once your application has been processed. Please allow up to a month for processing and delivery of your card before contacting customer services.

To check whether your application has been processed, log in to your account and select “Payz cards” in the menu and then the “Payz Mastercard” tab. If your application is being processed, the “Status” of the card will read “Waiting Approval”.

Should your details be correct, yet you still have not received your card, please contact our 24/7 Customer Support Team for assistance.

If you can’t retrieve your PIN please double-check whether your phone number is up-to-date by logging into your account and selecting “Settings” and then the “Account” tab. If your details are incorrect, please follow the instructions to update it straight away.

Should your details be correct, yet you still cannot retrieve your PIN, please contact our 24/7 Customer Support Team for assistance.

If you no longer want to use your Payz Mastercard, you can cancel it through your Payz Account.

1. Log in to your account and select “Payz cards” in the menu.
2. Select the card you wish to cancel and click the ‘X’ in the top right corner of the card.
3. Select the relevant card cancellation reason and click ‘Confirm’.

If you are not able to access your Payz Account, please contact our 24/7 Customer Support Team via Live Chat or email and our operators will cancel the card for you.

Once your card has been successfully cancelled you will no longer be able to use it. You should properly dispose of the card by cutting it in two, ensuring you have cut through the chip in addition to the signature strip. Should you wish to use the payment card feature in the future you may re-apply in the usual way by selecting “Payz cards” in the menu and then the “Payz Mastercard” tab.

Please note that a card replacement fee is applicable to issue a new card.

If your payment card is no longer in your possession, you should immediately report it lost or stolen by logging into your account and selecting “Payz cards” in the menu and then the “Payz Mastercard” tab. Click the “X’ in the top right corner of the card. A prompt will appear asking you to select either Lost or Stolen. Select the relevant box and click “Confirm”.

If you are not able to do this online, please contact our 24/7 Customer Support Team via Live Chat or email and our operators will cancel the card for you.

Should you recover the card after this, you will no longer be able to use it, and you should dispose of it properly, by cutting it into two, ensuring you have cut through the chip in addition to the signature strip. You can re-apply for a new card at any time by going through the normal application process.

Please note that a card replacement fee is applicable to issue a new card.

If you see an unauthorised transaction in your Payz Mastercard statement, freeze your card in your account and contact our 24/7 Customer Support Team via Live Chat or email immediately.

There are a number of reasons why a transaction might be rejected:

1. You may have insufficient funds in your Payz Account for the payment amount, plus our transaction fee.
2. One or more of your limits may have been exceeded. Please visit our Payz Mastercard fees and limits page to view the applicable limits.
3. You may be using an incorrect PIN. If you have locked your card by entering the PIN incorrectly 3 times, to get 3 more attempts to enter your PIN correctly, please use “Unblock PIN” in the “Payz Mastercard” tab or contact our 24/7 Customer Support Team.
4. The merchant you are trying to purchase with does not accept payment cards. The merchant will be able to provide you with this information.

Should you still have problems with your payment, please contact our 24/7 Customer Support Team for assistance.

All your online purchases made with Payz cards are protected with 3D Secure.

3D Secure is a service offered by Payz in partnership with Mastercard®, and is an additional layer of security for online (ECOM) card transactions that protects you against unauthorised use of your card when you shop at participating online retailers. It puts you in control when you are spending online, as only you can approve purchases made with your card giving you extra security and peace of mind.

If you have already used your Payz Mastercard to pay online, you’ve probably been asked to confirm your payment with an SMS code on a few occasions.

The 3D Secure feature for your card is already activated. All you need to do is make sure that you have your correct mobile phone number registered in your account – you can check & update it in settings.

Authenticate your online Payz Mastercard^® payments with our app

Now you can use the Payz mobile app to authenticate your payment and add an extra layer of security. It’s really quick and easy and if you don’t have the app yet, simply download it on the App Store or on Google Play. Once you have the app, you’re ready to confirm it’s you making the transaction, and your purchase can be made.

If you use your Card for a transaction in a currency other than the currency in which your card is issued, the transaction will be transferred from the Mastercard payment network to that of Mastercard International Incorporated and converted into the currency in which Your card is issued at a rate shown at the Mastercard website.

You can compare the rate being applied to your transaction with the rates published by the European Central Bank here.

This will allow you to readily identify any difference between the FX rate and fees applied by Us with the applicable ECB rate using the following example, which is based on data obtained from April 30 2020:

1. You will need to be aware of the fee that we may charge and that may apply to any Foreign Exchange transactions. This can be obtained from the Payz Mastercard fees and limits page.
2. Go to the Mastercard Currency converter and select the date of your transaction. Currently your rate is calculated on the date when the transaction is processed by Mastercard (“presentment day”). From August 11 2020 the way this date should be calculated will change and Mastercard will use the exchange rate that was used at the date and time your transaction was approved by the merchant (also known as the “authorisation date”) rather than at the time the transaction was fully settled by Mastercard (“presentment day”).
   These rates change on a daily basis at 14:05 USA Central Time Zone and last for 24 hours. The time difference with Central European Time is typically +7 hours (There may be seasonal differences due to Summer Time Daylight Saving) meaning they would typically be set at 9:05 PM CET.

   For example, if your transaction took place on May 1 2020 at 12:00 noon CET, this would convert to a date and time of May 1 2020 03:00 AM USA CTZ. This would be covered by the rate set on April 30 2020 covering the period April 30 2020 14:05 PM CTZ to May 1 2020 14:05 PM CTZ (April 30 2020 9:05 PM CET to May 1 2020 9:05 PM CET) so you would in this instance select the rate for the April 30 2020.

3. Input any fee you have been advised of that applies to the transaction (see Payz Mastercard fees and limits page), select the relevant currency for the transaction, for example Great British Pound, and the currency of your card, for example EURO.
4. Enter the value of the transaction into the “Transaction Amount” field and press the “Calculate” button.
5. The amount charged will be shown under the “Your Card Currency Amount” heading and the rate applied will also be displayed. This will for example display in the format 1 GBP = 1.186 EUR
6. You can compare this rate with the European Central Bank rate here. This shows the exchange rate of the Euro against a number of currencies. Click on the required currency (GBP in our example) and the current day’s rate is shown at the top of the screen along with a graph and table of previous rates. This can be displayed in either EUR to GBP or GBP to EUR format, in our example you would select GBP to EUR and would see a rate such as 1 GBP = 1.186 EUR. The historic rates can be obtained by Clicking on the shown graph. The ECB rate shown can now be readily compared with the rate obtained from the Mastercard site.
7. To establish the difference as a percentage of the ECB rate, please complete the following calculation:

a. Deduct the ECB rate from the returned Mastercard value.
In our example this would be 1.186 – 1.1507 = 0.0353 difference.

b. Divide the difference by the ECB rate.
In our example this would be 0.0353/1.1507 = 0.030677.

c. This can readily be converted to a percent by multiplying by 100.
The rate difference in this example is 3.0677%.

You can use our calculator in your Payz account (under Payz cards) to easily carry out this calculation. We’ll also inform you via email after every card transaction that involves a currency conversion of the applied currency conversion rate and the markup in comparison to the actual ECB currency conversion rate.

A promotion code is a unique code created by us for you to use when we are running a promotion.

There are two ways of getting a promotion code: From us, we will send you an email advertising the campaign together with the code you need to use, or from a merchant who is running a promotion with us.

You simply enter the code in the promotion code box when making a transaction.

If the promotion code is valid, a confirmation window will appear on the deposit screen advising you that the code has been successful.

If the code didn’t work an explanatory message will appear on the screen displaying one of the following reasons:

• When the promotion code has been entered incorrectly or is invalid the following message will appear – “The promotion code you entered is not valid. Please try again”.
• When you have already used the code the message will display: – “The promotion code has already been used”.
• When the code has expired the message will display: – “The promotion code has expired”.

If you get an error when inputting the promotion code you may try one of the following:

• Check the spelling and make sure the code is entered correctly.
• Copy and paste the promotion code into the field.
• Make sure there are no blank spaces before or after the code.
• Check the error message that appears.

The promotion code is designed to work on various transactions. Detailed information will be provided when you receive your promotion code.

Your promotional code will be applied to your Payz Account as soon as the required transaction has been completed and credited.

The amount of times you can use the promotion code will depend on the campaign we are running and will be detailed within the email we send you regarding the campaign.

In order to make payments with your Payz Account you should:

1. Have an Payz Account and be registered with the merchant site.
2. Have funds on your account. If not, check Step-by-Step instructions on Depositing.
3. Go to the merchant’s site, log in to your account there.
4. Go to the “Deposit” section (the name of this section may vary with different merchants), choose Payz as the payment method.
5. Insert the amount you wish to deposit from your account.
6. Then insert your username and password and press “Next” or “Submit” button.
7. Funds are transferred.
8. You may start playing and betting.

There is absolutely no problem — the amount you wish to pay from your Payz Account will be automatically converted to the currency of the merchant according to the present day currency exchange rate.

Go to https://www.payz.com and click ‘Sign up’ at the top of the site, or ‘Open a free account’ on the pages.

Enter your account information

1. Choose a username
   This will be used to log in to your account. Your username should be at least 6 characters long, easy to remember but hard to guess.
2. Enter your email address
   Please ensure you input a valid email address as we will use it to send you an email verification link.
3. Choose a password
   This will also be used to log in to your account. Your password should be at least 8 characters long, easy to remember but hard to guess. For practical help and advice on choosing a suitable and secure password, please refer to our guidance for choosing a secure password help section. Re-enter your password to confirm.
4. Select a country
   Choose your country of residence.
5. Select a preferred contact language
   We will aim to contact you in your chosen language whenever possible.
6. Select a currency
   This will be the main currency of your account — you can add accounts for other currencies after registration.

Enter your personal information

1. Enter your first name, last name and date of birth.
2. Enter your full home address.
3. Enter your mobile phone number
   Enter your mobile phone number including your country code. This is a mandatory field. Payz Account customer services may use this number, should we need to contact you regarding your account.
4. Enter the validation code
   Please insert the characters displayed in the box, into the entry field below. If you are having trouble reading the numbers in the validation code, please click the “Refresh security code” link to display a different set of characters.
5. Read and agree to the terms
   Select the tick box to confirm that you’ve read and agreed to the Terms of Use for your Payz Account and the Privacy Policy.
6. Choose marketing preferences
   Tick the checkbox if you’d like to receive product updates and special offers via email and/or SMS.
7. Click “Create account”
   Review the details entered and click ‘Create Account’ to proceed with your application.

1. Log in to your account.
2. Select “Deposit funds” section from the menu.
3. Choose the Payz Account number to be credited from the drop down menu provided.
4. Choose the deposit method from the list displayed.
5. Follow the instructions to make your deposit.

Please also refer to the question “How do I deposit funds onto my Payz Account?”

For bank deposits, the reference number displayed at the deposit instructions page should be inserted in to the “Payment Details” in the payment order.

1. Log in to your account.
2. Select “Transfer funds” from the menu.
3. Go to “Bank account” tab.

Before submitting a new request, your bank account details should be added. There is no need to add your bank account details again if it has been already added.

You may request to cancel the transfer when the transfer status is “NEW”. At this point funds will be credited back to your Payz Account.

This product is available in the UK and most of EU/EEA member states.

1. Log in to your account.
2. Select “Payz cards” from the menu and then the “Payz Mastercard” tab.
3. Click the “Get your card” icon.
4. Check and confirm your details
   Please check the details we have for you are correct. It is particularly important your home address is correct, as we will be sending your Payz Mastercard to your registered address. If any of the details (aside from your mobile number) are incorrect, please contact our 24/7 Customer Support Team before continuing your application.
5. Read and agree to the terms
   Select the tick box to confirm you have read and agree to the terms and conditions and the fees and limits. Click “Order your card”.
6. Wait while we process your application
   This should take between 1-2 working days. You can check on the status of your application by logging in and selecting “Payz cards” from the menu and then the “Payz Mastercard” tab. You will receive a confirmation email from us if your application has been approved.
7. Wait to receive your Payz Mastercard
   If your application is successful, you will receive your Payz Mastercard to your registered address within 21 days from the date your application was processed. Once you have received your card, you should sign the signature strip immediately and activate it. Once you have activated your Payz Mastercard, you can retrieve your PIN online, manage your card’s limits and get sms notifications for your transactions.

Once you have received your Payz Mastercard, you will need to activate it. To do this you will need to:

1. Log in to your account.
2. Select “Payz cards” from the menu and then the “Payz Mastercard” tab.
3. Click the “Activate” link
   This will only appear once your card application has been accepted and processed.
4. Input the last 4 digits of your 16-digit card number
   As printed on the back of your payment card.
5. Input your CVV code – the 3-digit code on the back of your card.
6. Input your date of birth
   In the following format: DD-MM-YYYY.
7. Confirm or update, if necessary, your registered phone number.
8. Click “Activate your card”
   You have three attempts to activate your card. If you enter the data incorrectly three times you will no longer be able to activate your card through the website, and will need to contact our 24/7 Customer Support Team. You will be advised when your activation has been successful.

Retrieve your PIN.

Once you have activated your Payz Mastercard, you can retrieve your PIN online by clicking on “PIN retrieval” link in the “Payz Mastercard” tab.

Please follow the simple steps below to initiate a money transfer:

1. Log in to your Payz Account.
2. Select “Transfer funds” from the menu and then the “Individual” tab.
3. Enter your details: the currency account you wish to send money from and the amount you wish to send.
4. Enter the beneficiary details: the 10-digit Payz Account number of the recipient, their name and surname as they are registered in the Payz system.
5. Add a short message to the recipient if you’d like.
6. Press “Continue”.
7. Review your transfer details and, if they are correct, press “Confirm”.

Your money transfer will then be executed and you will be presented with a success message.

With your Payz Account it is possible to open your accounts in different currencies. All these accounts will be held under the same Payz Account.

Opening your Payz Account in multiple currencies gives you the flexibility to receive money or pay in which ever currency you choose, whilst saving on FX fees.

• Flexible – You can open your account in as many currencies as you need.
• Quick and easy – it takes seconds to set up.
• Free to set up – There are no costs in setting up additional currencies.
• Hassle free – All your currency accounts are held all in one Payz Account.
• Convenient – You can switch between currencies.
• Cost effective – Save on currency conversion fees when abroad or paying on international sites.

It’s free of charge.

It is very quick and easy to add a currency to your account. Once you have verified your account and upgraded to Silver Level, select “My Account” from the menu and then the “Add Currency Account” icon, choose a name for the account and select the currencies from the dropdown list.

With your Payz Account you can choose from the following currencies: – EUR, GBP, USD, ARS, AUD, BAM, BGN, BRL, CLP, CAD, COP, CHF, CNY, CRC, CZK, DKK, GEL, GHS, HKD, HUF, IDR, ILS, INR, ISK, JPY, KES, MDL, MOP, MYR, MXN, NGN, NIO, NOK, NZD, PAB, PEN, PHP, PLN, RON, RSD, RUB, RWF, SEK, SGD, THB, TZS, UAH, UYU, UZS, XAF and ZAR.

Under Open Banking, Payz enables certified organisations (known as Third Party Providers) to integrate different Payz services in a form of APIs so they can access information on your Payz account with your explicit permission.

Please see the below list to get yourself familiarised with some of the acronyms and definitions related to the Open Banking functionality:

• AISP – Account Information Service Provider. An AISP allows you to gather information from one or more of your payment accounts, which may be held with different banks or financial services providers, in one place. An AISP may provide you with consolidated or aggregated account information.
• API – Application Programming Interface. An API is a set of tools that allow apps to communicate with each other. In Open Banking the APIs will allow TPPs & ASPSPs (see below) to communicate with each other and exchange data and instructions in a safe and secure manner.
• ASPSP – Account Servicing Payment Service Provider. An ASPSP is a PSP (see below) that provides and maintains a payment account for a customer. This includes banks, building societies, and could be attributed to a number of other financial services providers. Payz is an example of an ASPSP.
• PISP – Payment Initiation Service Provider. A PISP allows you to make payments directly from your account instead of using a debit or credit card.
• PSP – Payment Service Provider. A PSP is an entity which carries out payment services. Examples of payment services may be AISPs and PISPs.
• TPP – Third Party Provider. A TPP is an authorised/registered payment service provider. There are different types of TPPs outlined above, namely AISPS and PISPs.
• SCA – Strong Customer Authentication. SCA is an extra security layer. You may have used or seen this on Payz as well as other websites called Two Factor Authentication, and it helps fight fraud by strengthening your existing login details.

Third Party Providers (known as TPPs) are Payment Service Providers (PSPs) that may use APIs to access your accounts with your permission.

To make use of these TPP services, you will need to give your permission to the TPP. A TPP cannot access your account without your permission.

AISPs and PISPs are types of TPP.

In Payz system, currency account represents a payment account since this is an account that can be used to make payments to third parties. You can share any currency account that can be accessed through Payz online services with a TPP but only those currency accounts which appear on your Payz profile are eligible for access by TPPs.

TPPs provide their services separately and independently and you should check here whether a TPP is authorised/registered. It is important to check this to ensure your financial information will be safe and secure.

If you give permission to a TPP to access your account information, or initiate a payment on your behalf, you will be re-directed to a secure Payz website so that we can confirm your identity using SCA. To complete this authentication step you will simply need to follow the instructions which appear on screen where you will be asked to input your security credentials.

Access to your account(s) is controlled by you. Unless you grant ongoing access to a TPP, which can for a maximum of 90 days you will have to be involved every time the TPP accesses your account. This will involve completing SCA.

If you want, you can give an AISP permission to access your currency account(s) for up to 90 days, during which time they may access your account(s) without your involvement. This will allow them to monitor your account activity when providing their services to you without you having to log in as well. Any renewal or extension of this ongoing access permission for the AISP will require you to complete SCA with us.

If you are using a PISP, you are required to be involved in every transaction when the PISP contacts us on your behalf. A PISP cannot have ongoing access to your account.

Log into your account at the TPP side and use the dedicated features for managing your permissions with this particular Third Party Provider.

We invite all TPPs who are interested in becoming interconnected with Payz services to visit our Developer Portal for detailed information about enrolling and gaining access to our APIs here.

For further information and additional FAQs provided by the Open Banking Implementation Entity, we recommend to check: https://www.openbanking.org.uk/ – section ‘Customers’.

We always do our best to ensure you receive the best service, but sometimes there can be issues or planned maintenance. To see how our Open Banking services are currently performing, please visit the API metrics portal here.

If you believe there is a problem with one of our services, please send us a message.

Payz money transfer service allows you to send money instantly to friends, family and merchants around the world* in up to 10 currency accounts with 50 currencies supported. Both you and the recipient need to have an Payz Account at Silver level or higher to use this service. New customers can open a free Classic account and then upgrade to Silver level. To make a money transfer, log in to your Payz Account and follow the simple steps in the “Transfer funds” section. You can also refer to the Money Transfer Quick Guide for detailed instructions.

*To countries where Payz services are provided.

You can deposit funds on your Payz Account by using one or more of the following methods*:

• Credit/debit card.
• Local deposit options.
• International bank transfer.

For deposit methods instructions and for the full list of available deposit options, log into your Payz Account and select “Deposit funds” in the menu.

*To countries where Payz services are provided.

Sending and receiving money is instant and can be spent or withdrawn from your Payz Account immediately.

You can send money to friends, relatives and merchants as long as they have a Silver level or above account with us.

The money you send will be automatically credited to the recipient’s Payz Account. They will see the incoming transfer in their Payz Account statement. The recipient will also be notified about the incoming transfer via email.

Once you have confirmed and sent your money transfer, you cannot cancel it. If you have made an erroneous transfer, please report it to our 24/7 Customer Support Team.

Sending money with Payz is secure. We use the latest technology to provide you with a fast, secure way of transferring funds to and from our merchants and other Payz account holders. The security and integrity of your personal information is our top priority, and in order to protect it, we employ all available measures so that you don’t have to worry. You can read more about our secure technology here.

Sending money to other Payz Account holders is free of charge starting from Gold level. At Silver level the sender pays the fee for the money transfer: 1.50% (min 0.50 EUR).
Sending money to Payz merchants is free of charge.
Receiving money is free of charge.
You can always check the up-to-date fees on our fees and limits page.

There is no limit for the minimum amount you can send. To view the limits for the maximum amount you can send, please visit our fees and limits page.

You can transfer money to other Payz users just by entering their phone number. It’s quick and easy, with the added benefit that you don’t pay any currency conversion fees, as funds will be transferred to a matching currency account.

Incoming transfers using your phone number will be credited to a matching currency account – either one of your existing accounts or if you don’t have an account matching the currency, we’ll automatically create a new one for you. You can then move your funds to any of your currency accounts.

You can transfer funds to any registered Payz user with a Silver or higher level account.

This FAQ article explains how your money is kept and protected in your Payz account, held by IPS Solutions Ltd(“IPS”) an e-money institution (“EMI”) authorised and regulated by the Central Bank of Cyprus.

IPS is committed to keeping your funds safe and, as part of our EMI license, we have put in place ‘safeguarding’ measures, to protect all of our customers’ funds in line with these rules.

When you send or receive money into your Payz account we give you the value to spend in your Payz account balance. The money held in your Payz account is known as ‘electronic money’ or ‘e-money’. While this may sound similar to what a bank does when funds are received into a current account, we are not a bank and therefore we do not take your money as a deposit to use for our own purposes or lend to other customers.

To ensure your money is safe we follow a process known as ‘safeguarding’ which is a regulatory requirement for all EMIs. In this process we keep your money separate from IPS’s own funds that we use for our own business purposes and your funds are protected from the moment we receive your balances, until you either make a payout or a withdrawal. In the event you have not made a payout or a redemption request by the next business day, we place your funds into a specially designated ‘safeguarding’ account which will hold those funds until you do so. The separately held money is only available for the purposes of giving you back your money on your request. It is not available to any of IPS‘s creditors, banking partners or third parties. It means that whenever you ask us to withdraw your balance or make a payout, that money will be available immediately, subject to our usual checks. IPS has robust internal processes to ensure ‘safeguarding’ and banks we use to protect your funds are of the highest standard. The procedure is supervised by the Central Bank of Cyprus, ensuring that we meet this obligation.